Home > Resources > FAQ

Frequently Asked Questions

Welcome to our FAQ page. Here, we have compiled answers to the most common questions our customers and partners ask about our products, services, and company. Whether you’re curious about our tactical gear, customization options, or partnership details, you’ll find the information you need right here. If you have any further questions, feel free to contact us directly.

Edit Content

What types of tactical equipment do you offer?

We offer a wide range of tactical equipment including tactical backpacks, vests, gun bags, medical bags, water bags, and more. Each product is designed to meet the highest standards of durability and functionality.

Can I customize the tactical gear to my specifications?

Yes, we provide extensive customization options for all our products, You can customize materials, colors, sizes, features, and more to
suit your specific needs.

What materials are used in your tactical gear?

Our tactical gear is made from high-quality materials such as 1000D Cordura, 600D Polyester, Nylon, and various camouflage patterns like Multicam, OCP, and ACU. Each material is chosen for its durability and suitability for tactical use.

Do your products come with warranties?

We stand behind the quality of our products and the warranty is our commitment to customer satisfaction. Please let we know if you have any other questions!

Edit Content

How can I place a custom order?

To place a custom order, please contact our sales team with your specifications. You can provide details about the design, materials, colors, sizes, and any other custom requirements you have.

What is the minimum order quantity (MoQ) for custom products?

Our MOQ varies depending on the product and customization requirements. Please contact us for specific details regarding your custom order.

How long does it take to produce and deliver custom orders?

Production and delivery times vary based on the complexity of the order and the quantity. Generally, it takes between 4-8 weeks from order confirmation to delivery.

Can I get a sample before placing a bulk order?

Yes, we offer samples for you to evaluate before committing to a bulk order. Contact us to discuss the sample process and any associated costs.

Edit Content

What sets L&Q ARMY apart from other tactical gear suppliers?

L&Q ARMY is distinguished by our extensive customization options, high-quality materials, efficient production capabilities, and exceptional customer service. We have multiple production bases and a large workforce to ensure timely delivery and quality products.

Where are your production facilities located?

Our production facilities are located in the United States, China, and Vietnam. This allows us to efficiently manage production and meet the demands of our global customers.

What certifications and quality standards do your products meet?

Our products meet various industry standards and certifications, including ISO quality management certifications and specific tactical gear standards. We also hold numerous product patents and quality certificates.

How can I become a distributor or partner with L&Q ARMY?

To become a distributor or partner, please contact us with your business details and objectives. We will guide you through the process and discuss the opportunities for collaboration.

Edit Content

What shipping options do you offer?

We partner with major shipping companies like DHL, UPS, and FedEx to offer reliable and fast shipping options. We can accommodate various shipping needs, including express and bulk shipments.

Do you ship internationally?

Yes, we ship our products worldwide. We have extensive experience in handling international shipments and can ensure your order arrives safely and on time.

What should I do if I receive a defective product?

If you receive a defective product, please get in touch with our customer service team immediately. We will arrange a replacement or provide a suitable solution to ensure your satisfaction.

Edit Content

What kind of after-sales support do you provide?

Our dedicated after-sales support team is available to assist you with any issues or questions you may have. We aim to provide prompt and effective solutions to ensure your complete satisfaction.

How can I track my order?

Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment online.

Can I return or exchange a product?

Yes, we offer return and exchange options. Please review our return policy for detailed info

If you have any questions concerning our services, please fill out the contact form below.